The following should be used for anyone who wishes to bring forth a complaint regarding risk designations identified in Canada’s National Risk Assessment.

It is important to highlight that a determination of Low Risk does not preclude external parties (e.g. Indigenous Peoples, stakeholders, rights holders, interested parties, etc.) from identifying and submitting a complaint regarding the risk designations.

In the event of a complaint regarding the content of the National Risk Assessment, the following Complaint Investigation Process will be followed:

• FSC Canada acknowledges receipt of complaint within 2 weeks of receipt of complaint.
• FSC Canada creates a complaint file establishing a timeframe and scope of complaint the investigation, and a review team, if required (A customized complaint investigation processes may be developed for complaints or disputes regarding Indicator 2.3 : The rights of Indigenous Peoples)
• Evidence provided by the complainant is reviewed against the National Risk Assessment framework requirements.
• The review team makes a recommendation as to whether the complaint warrants consideration as a part of the National Risk Assessment review and revision process. If the recommendation is accepted, the details of the complaint and evidence to support the complaint will be considered during the next National Risk Assessment review and revision process.
• FSC Canada will notify the complainant, in writing, of the decision taken.