FSC Canada has identified four processes for addressing complaints, comments, questions and requests for interpretation that are submitted:
- Administrative Update
- Clarification via the Technical FAQ document
- Formal Revision Process as per FSC-STD-60-006 (V2-1)
Upon receipt, FSC Canada will conduct an initial analysis of the demand to determine if it can be addressed, and by what means. The NFSS Maintenance Process flow chart reproduced below described the context under which these four processes can be applied. The summary table available for download also includes criteria and examples for each of the four processes.
To see a list of the questions received by FSC Canada, please refers to the section “Resources” below.
For filing a complaint regarding:
- The forest management activities & operations on a management unit, or
- The audit process, results of audit, audit reports or objections to certification decision